Garage Door Up-sells on Garage Door Repairs.
Having been in the industry for 15 years, I have had the opportunity to work for several companies in the market. As a service technician in this industry, most of the techs are paid off of commission, so the ability to up-sell can be a big advantage to them. I have recently opened my own company,
Garage Doors Repairs & Installations, so you may ask me why I am writing this post. I believe in a fair price for a fair job like most people in this world.Unfortunately, it really makes me mad when I hear tales of crazy up-sells to uneducated customers. So if I can get just a handful of people to read this and educate them on a few of the basic up-sells,then I hope I have saved you a few dollars and a little bit of pride you may have lost after the fact.
This is probably the easiest up-sell of them all. When you move into a new home, after living in it for a while, you will probably be tired of dealing with all the cheaper things the builders installed when they built the house. You will probably notice the garage door making a lot of noise because you haven't or didn't know how to maintain it. What you have to remember here is the fact that you have called a garage door company out to deal with the noise you are hearing.
The technician will come in and let you know, immediately, it is because the garage door is a builder model door and you have the cheap, inexpensive, plastic rollers. They will tell you that the rollers need to be changed to a much quieter ball bearing roller.
(see one of my earlier posts on different rollers)
It all sounds good, but your missing the fact that when you moved in the door was new and quiet. All it needs is some lubrication to ease up all the joints on the door, in order to get the door running smoothly and quietly again. The cheap, plastic rollers are rated by the manufacturer for that door and will run forever when maintained properly. Yes, they are cheap, but they work or they wouldn't have been installed with the door in the first place.
- 1 spring vs 2 springs up sell
On most builder homes, on new sub division houses, builders are putting in the cheapest doors they can lay theirs hands on at the time of the build. (everyone is trying to squeeze that last dollar). Usually, this means on a double wide garage door they put one spring on the door to lift it.
Well once again, your friendly garage door technician comes in and tells you that you have the wrong spring on the door and you will need two springs instead of one. Obviously, double the price to change them out! Stop and ask yourself the fact question. It has been working like that for at least 7 - 10 years (which is what the average is for springs these days before they break).
Why do I need two springs for this door if its rated for one when the manufacturer sold it to the builder?
That single spring is rated for the same weight as what the garage door technician would be changing out for two springs to do the same job for another 7-10 years. For example, if your door weighs 180lbs., that single spring has lifted the weight of that door for the last 7-10 years. The two springs used to replace the single spring would still be lifting the same 180lbs. for the same length of time.
So in closing I hope this gets to save you a few dollars and peace of mind. Please feel free to visit my website and ask me any questions regarding any garage door related issues. I will answer anything you need to ask.
Here is the link again.
Garage Doors Repairs & Installations
dallasgaragedoorsrepairsinstallations.com/
